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Terms & Condition

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. These terms (the "Terms") govern your use of the website at ("Site") and any technology support services provided either by telephone or computer (the Site and the support services are collectively referred to as the "Services") provided by US Tech Live ,its subsidiaries, affiliates and contractors ("US Tech Live", "We", "Our", or "Us"). By accessing, ordering or using the Services via telephone or online via the Site, you ("You" or "Your" means you or, for services designed for businesses ("Business Services"), the legal entity that you are authorized to represent and on whose behalf the Business Services are purchased) and other users of the Services (collectively, "Users") agree to these Terms and Our Privacy Policy available at If, at your request, we agree to send Our employees or representatives to Your residence, place of business, or other location designated by You and agreed to by Us in order to provide You with technology support services, then these Terms shall govern such provision of services as well. If You do not agree to these Terms, You may not access or use the Services.

Scope of Services

You may initiate the Services via telephone, via the Site, or other means made available by US Tech Live. US Tech Live will use commercially reasonable efforts to answer your technology question and resolve your technology problem for a fee as set forth in the Site or as quoted on the telephone, as applicable. US Tech Live may provide certain portions of the Services via remote control session, online chat or e-mail. We may set forth limits to the technology. We support. Certain Services may have minimum system requirements.

US Tech Live Services may include Services that are available on a one-time basis, for a fee ("Individual Services"); as well as subscription Services, which are an entitlement to more than one Service over a period of time, for a recurring fee ("Subscription Services").

Terms of Use

We provide you with access to and use of the Services subject to your compliance with the Terms. US Tech Live reserves the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to Us that (a) You are at least 18 years old; (b) You have the right, capacity and authorization necessary to legally bind Yourself to the Terms; (c) You have read and agree to the terms of the Privacy Policy on the Site, (d) You will comply with all treaties, laws, rules and regulations applicable to Your use of the Services, (e) any information You submit to US Tech Live is correct and complete, and (f) any payment or credit card information You supply is correct.

Service Plans and Related Information

All service plans are subject to modification or cancellation at any time with no prior notice. US Tech Live LLC reserves the right to cancel service at any time with no prior notice, for any reason they, in their sole discretion, deem appropriate.

"charge-backs" or cancelling any fees or service charges paid for with your credit card.


"Software" means a computer program of any kind, whether owned by US Tech Live LLC or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both US Tech Live Software and Third Party Software. Technician will take you through the download process of secured and safe software.


You may order Services by submitting Plan Orders through the US Tech Live Portal or by calling US Tech Live. Once US Tech Live accepts the Plan Order submitted by you, then you will receive an email from US Tech Live at the email address that you provide or have provided to US Tech Live as part of the Registration Process for the Services. US Tech Live is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by US Tech Live of a Plan Order, you will have a Service Plan.


You understand that US Tech Live will not renew your subscription at the end of your subscription cycle unless explicitly stated otherwise.