You may initiate the Services via telephone, via the Site, or other means made available by US Tech Live. US Tech Live will use commercially reasonable efforts to answer your technology question and resolve your technology problem for a fee as set forth in the Site or as quoted on the telephone, as applicable. US Tech Live may provide certain portions of the Services via remote control session, online chat or e-mail. We may set forth limits to the technology. We support. Certain Services may have minimum system requirements.
US Tech Live Services may include Services that are available on a one-time basis, for a fee ("Individual Services"); as well as subscription Services, which are an entitlement to more than one Service over a period of time, for a recurring fee ("Subscription Services").
All service plans are subject to modification or cancellation at any time with no prior notice. US Tech Live LLC reserves the right to cancel service at any time with no prior notice, for any reason they, in their sole discretion, deem appropriate.
"charge-backs" or cancelling any fees or service charges paid for with your credit card.
"Software" means a computer program of any kind, whether owned by US Tech Live LLC or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both US Tech Live Software and Third Party Software. Technician will take you through the download process of secured and safe software.
You may order Services by submitting Plan Orders through the US Tech Live Portal or by calling US Tech Live. Once US Tech Live accepts the Plan Order submitted by you, then you will receive an email from US Tech Live at the email address that you provide or have provided to US Tech Live as part of the Registration Process for the Services. US Tech Live is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by US Tech Live of a Plan Order, you will have a Service Plan.
You understand that US Tech Live will not renew your subscription at the end of your subscription cycle unless explicitly stated otherwise.